Help Center
How can we help?
Search the knowledge base or browse by topic. Still stuck? Open a support ticket and our team will reply within 8 hours.
Open a ticketCoconut Wireless
Plans, eSIM, porting, devices, and activation.
- Getting started with Coconut WirelessRead →
- Choosing the right planRead →
- Bring your own device (BYOD)Read →
- Shopping for a new phone, tablet, or smartwatchRead →
- Porting your number to CoconutRead →
- Activating your eSIMRead →
- Where to pick up a physical SIM cardRead →
- International roaming and travelRead →
- Billing, autopay, and managing your accountRead →
Coconut Shop
Orders, shipping, returns, and sizing.
Coconut Travel
Bookings, changes, and travel rewards.
Coconut TV
Streaming, devices, and video quality.
Coconut Restaurant
Reservations, menu, and visiting us.
Account & Privacy
Sign-in, security, and your data.
Coconut Pay
Top-ups, refunds, and using your balance.