Help Center
How can we help?
Guides for every Coconut product and service — getting started, membership, Pay, Wireless, TV, Music, Shop, and more.
35 articles in the help center
Getting started
What is Coconut?
An overview of Coconut products, membership, and how services fit together.
Getting started
How to create an account
Sign up, verify, and complete your profile.
Account
Sign in and sign out
Access your account and end a session securely.
Account
Update your profile
Change name, contact details, and preferences.
Account
Cannot sign in or locked out
Steps when login fails or access is limited.
Membership
Membership tiers overview
Basic, Gold, Platinum, Titanium, Black, Pearl — how tiers work.
Membership
Upgrade or change membership
Move between tiers and what happens to benefits.
Membership
Invite-only products and memberships
Why some signups ask for an invitation code.
Pay
Coconut Card basics
What the Coconut Card is and how it relates to membership.
Pay
Freeze or unfreeze your card
Turn the card off and on from your device.
Pay
Send money and transfers
Moving funds to other people through Pay.
Pay
Dispute a transaction
How to challenge a charge and what to expect.
Pay
AI insights, savings, and security
Patterns, round-ups, goals, and bank-grade protections.
Pay
Pay for business
Everyday spend, cash flow, virtual cards, and team roles.
Wireless
Getting started with Wireless
Plans, SIM, and checking service in your area.
Wireless
Smartphones, SIM, and accessories
Phones, tablets, IoT, watches, YubiKeys, and SIM cards.
Wireless
Business wireless, VoIP, and telephony
Lines, SIP, IVR, and upgrading business phone service.
TV
Coconut TV overview
Watching shows, devices, and programming updates.
TV
TV devices and troubleshooting
Common playback and sign-in issues.
Music
Music, radio stations, and podcasts
Stations by genre, talk, Wave, and podcast episodes.
Music
Playback controls
Play, pause, and station switching.
Shop
How to order from Shop
Browse, cart, checkout, and order confirmation.
Shop
Shipping, tracking, and returns
Delivery expectations and how to start a return.
Shop
Shop categories
Women, Youth, Accessories, Swim, Beauty, Wellness, Tech, Pantry.
Food
Coconut Food
Dining and food experiences under the Food brand.
Social
Coconut Social
Profiles, posts, plays, and messaging.
Travel
Travel with Coconut
Member travel desk and partner inventory.
News
Coconut News
Product news, releases, company updates, and external categories.
Business
Coconut for Business
Teams, wireless, pay, and commercial accounts.
Accessibility
Accessibility settings and statement
Preferences, widget, and our accessibility commitment.
Workforce Solutions
Workforce Solutions (VR participants)
Employment services for Vocational Rehabilitation participants.
Billing
Billing and receipts
Charges, statements, and where to find receipts.
Security
Security best practices
Protect your account, card, and personal data.
Getting started
How to contact Support
Phone, email, and when to use each channel.
Security
Cookies, privacy, and terms
Where to read legal and privacy documents.
35 articles across 17 topics
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