Help Center
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Search the knowledge base or browse by topic. Still stuck? Open a support ticket and our team will reply within 8 hours.
Open a ticketCoconut Wireless
Plans, eSIM, porting, devices, and activation.
- Getting started with Coconut WirelessRead →
- Choosing the right planRead →
- Bring your own device (BYOD)Read →
- Shopping for a new phone, tablet, or smartwatchRead →
- Porting your number to CoconutRead →
- Activating your eSIMRead →
- Where to pick up a physical SIM cardRead →
- International roaming and travelRead →
- Billing, autopay, and managing your accountRead →
- How much does Coconut Wireless cost?Read →
- What network does Wireless run on?Read →
- How fast can I get activated?Read →
- Is there a contract or early termination fee?Read →
- Can I get a business plan for my team?Read →
- How do I get Wireless support?Read →
Coconut Shop
Orders, shipping, returns, and sizing.
Coconut Travel
Bookings, changes, and travel rewards.
Coconut TV
Streaming, devices, and video quality.
Coconut Restaurant
Reservations, menu, and visiting us.
Account & Privacy
Sign-in, security, and your data.
Coconut Pay
Top-ups, refunds, and using your balance.
- What is Coconut Pay?Read →
- Topping up your balanceRead →
- Refunds and your Pay balanceRead →
- Who can open a Coconut Pay account?Read →
- Is Coconut Pay a bank?Read →
- Can I have more than one wallet?Read →
- How fast do transfers settle?Read →
- Are there transfer limits?Read →
- Do you support international transfers?Read →
- What is the Coconut Card made of?Read →
- Is there a fee for the card?Read →
- What if I lose my card?Read →
- How do you keep my money safe?Read →
- Do you sell my data?Read →
Coconut AI
Credits, models, ownership, and team workspaces.
Coconut Membership
Tiers, billing, benefits, and balance rules.
Coconut Rewards
How you earn and where rewards land.
Coconut Marketplace
Buying, selling, and payouts on the Marketplace.
Coconut Music
Live radio, podcasts, and shows.
Coconut for Business
Business accounts, verification, and team controls.
Careers at Coconut
Applications and hiring process.